Cookie Policy

Cookies and Browser Settings

We use cookies on our website to identify browsing habits, tailor your online experience and market our products. By using our website you are agreeing for your web browser to receive all cookies from our website. No personal data is stored in any of the cookies used by this website.

What is a cookie?

Cookies help us remember you and show you content we think you will like.

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. A cookie is a simple text file that is stored on your device. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.

No personal data is stored in any of the cookies used by this website. This document covers CS Healthcare's use of any personal information we collect from you via the following online services:

  • Any CS Healthcare website that links to the cookies policy

This policy explains:

  • What information we might collect about you
  • How we use the information we collect about you
  • How we use cookies and tracking on the CS Healthcare websites and how you can manage cookies yourself

How we use Cookies?

When you visit, we use cookies to store a little bit of information about you while you're using the website or, in some instances, to make your next visit even easier for you.

We collect anonymous information about how visitors use our website. For example, what pages they read, if our forms are easy-to-complete and what time of day they like to come and see us.

Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

Strictly necessary cookies

'Strictly necessary' cookies let you move around our website and use essential features such as accessing secure areas of this website and identifying you as being logged in. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

Name Description
accept_legal Lets the website push users back to the first page if they haven't accepted pop up details
broker Show broker information
laravel_session Session ID – Used for how Laravel retrieves information
XSRF TOKEN Laravel cross site protection / form submission
has_js Drupal core

Measuring site usage

We use Google Analytics to build up information about how visitors use our website. Google Analytics store information about how visitors arrive, what pages are visited, for how long, and what visitors click on. This information allows us to understand how our visitors use the site and help us improve your experience. All information these cookies collect is aggregated and therefore anonymous. On occasion we may share this information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

Google Analytics cookies

Name Length of time it's held Description
_ga 2 years Google Analytics cookie used to distinguish users.
_gid 24 hours Google Analytics cookie used to distinguish users.
_gat 1 minute Used to throttle request rate.
_gac 90 days Google Analytics cookie. Contains campaign related information for the user
__cfduid 1 year Used for security and threat detection purposes

Testing cookies

From time to time we will test variations of our pages/content to work out which version visitors prefer. We will use this information to continually improve our service to you. We use Mouseflow to manage these tests and this software uses cookies to analyse online behaviour.

Providing our online chat service

We use Click4Assistance to provide an online chat service to our website visitors

Cookie Name Description
C4ATBCookie50bcfd1d-a8f8-4355-b8d3-e752abc33dbfC4ATBTestP These cookies are set by Click4Assistance, which is used for the live chat and request a callback functionality on the website.

Targeting cookies / advertising

We may use cookies to collect information about your browsing habits in order to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. The cookies remember that you have visited a website and this information is shared with other organisations such as advertisers.

Cookie Name Length of time it's held Description
_uetsid 30 minutes Bing cookie. Bing uses cookies to improve advertising and record anonymous information about user behaviour, where the user has originated from a Bing search or advert.
MUID 1 year Bing cookie. Bing uses cookies to improve advertising and record anonymous information about user behaviour, where the user has originated from a Bing search or advert.
IDE 2 years DoubleClick cookie. These advertising cookies are stored in Google DoubleClick and are used to personalise advertisements shown to users based on previous visits to our website.
_fb 2 years This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing the CS Healthcare web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the CS Healthcare web site. For further information about the Facebook Pixel please see:

Third-party cookies

If you share CS Healthcare pages on Facebook or other social websites you may also be sent cookies from those websites. We don't control the setting of these cookies, so please check these websites' cookies and privacy policies for information about what they do.

Cookie Name Length of time it's held Description
personalization_id 2 years Twitter Cookie. This cookie is set due to Twitter integration and sharing capabilities for the social media.
guest_id 2 years Twitter Cookie. This cookie is set due to Twitter integration and sharing capabilities for the social media.
fr 3 months Facebook cookie. This cookie is set by Facebook on pages which include Facebook sharing.


Facebook Privacy Policy

Twitter Privacy Policy

Opting out

By using/browsing our website you are approving the use of cookies as set out above and in line with our cookie policy. If you have an objection to our use of cookies you can disable the cookies in your browser.If you disable cookies, then some parts of this website will not work, for example you will not be able to purchase a policy online as the web application requires cookies to function.

Opting out of Google Analytics

Our Service

CS Healthcare provides specialist health insurance policies to civil and public servants as well as their dependants. For over 85 years, we've been dedicated to protecting the health of our members and during that time we've built up partnerships with more than 300 hospitals, ensuring our members have access to the best care and treatment.

Proud to be Mutual

We think our Mutual status makes us a little different from many other insurers. We're not answerable to shareholders which means our members remain at the heart of everything we do. As a result, our members continually benefit from the highest standards of service.

CS Healthcare News

Keep up-to-date with all the latest healthcare news and updates from CS Healthcare. We know that looking after your health should be a number one priority, which is why we aim to keep you informed of any breakthroughs in medical care as well as the latest health and wellbeing tips.

Confused? Take a look at our Jargon Buster

Our Jargon Buster is designed to simplify any complicated terms that you may not be familiar with. Make sure you refer back to it any time you're feeling unsure about a word or meaning as you're browsing the site.