New GP24 Advice Line

Blog > New GP24 Advice Line

18 July 2019


At CS Healthcare, we are always looking at ways to improve the products and services we offer to our members. We understand that accessing GP services quickly and at a time convenient for you can be challenging. This is why we are pleased to announce we are improving the advice line service that is available to all our members.

Our new private GP helpline, GP24, delivered by Medical Solutions UK Ltd, is now available to all CS Healthcare members. This service is accessible 24 hours a day, 7 days a week, 365 days a year meaning unlimited advice, reassurance, diagnosis or second opinion is available to you when you need it, from wherever you are in the world.

If clinically appropriate, the GP can also issue private prescriptions where the medication will be delivered to your home or place of work (please note: medication is not covered and costs will apply). Member dependants, such as a partner and children, are also able to utilise this service. This new offering has replaced the existing service, 'Lifeline'.

GP24 is provided to members at no extra cost to their premium and is included within the existing CS Healthcare cover. The service is available to use from day one of being on cover with CS Healthcare

Here are some of the benefits of GP24;

  • 24/7 access to a GP
  • Private Prescriptions
  • Health information at your fingertips
  • Worldwide access
  • Face-to-Face Video Consultations
  • Message a doctor service
  • ‘Monitor your health’ services near you

At CS Healthcare we have been dedicated to protecting the health of our members since 1929 giving us 90 years´ experience in health insurance. We have partnerships with over 300 carefully selected hospitals and medical provider services to ensure our members receive the highest levels of care.

For more information on what is covered by our plans, please visit our FAQ page or speak to one of our friendly sales advisers on 0800 917 4325^

Our Service

CS Healthcare provides specialist health insurance policies to civil and public servants as well as their dependants. For over 85 years, we've been dedicated to protecting the health of our members and during that time we've built up partnerships with more than 300 hospitals, ensuring our members have access to the best care and treatment.

Proud to be Mutual

We think our Mutual status makes us a little different from many other insurers. We're not answerable to shareholders which means our members remain at the heart of everything we do. As a result, our members continually benefit from the highest standards of service.

CS Healthcare News

Keep up-to-date with all the latest healthcare news and updates from CS Healthcare. We know that looking after your health should be a number one priority, which is why we aim to keep you informed of any breakthroughs in medical care as well as the latest health and wellbeing tips.

Confused? Take a look at our Jargon Buster

Our Jargon Buster is designed to simplify any complicated terms that you may not be familiar with. Make sure you refer back to it any time you're feeling unsure about a word or meaning as you're browsing the site.