Blog > Help when you need it the most- Lifeline

05 October 2017


Help when you need it the most – Lifeline

CS Healthcare has been protecting the health of members for over 85 years and so we understand the stress and pressures of everyday life, especially for those working within the civil service and public sector – caring for your health is what we do best.  

Unexpected medical complaints can be distressing, particularly when they occur outside of NHS GP opening hours which can mean delays in getting the help you need. That’s why all CS Healthcare members get access to Lifeline, our 24 hour health advice line.

The service is staffed by fully trained and experienced nurses who can provide advice and assistance regarding a range of medical issues. Lifeline is available 24 hours a day; 365 days a year with no limit on the number of times you can call the service. All calls are strictly confidential and follow the nurses’ UK Central Code of Professional Conduct. Have peace of mind in knowing that professional assistance is only a call away, whenever you need it, by joining us today.

By calling Lifeline you benefit from access to:

  •          A nurse Adviser on call 24 hours a day for medical advice and assessment
  •          Medical advice from a Doctor via telephone appointment service at a time convenient to you
  •          Direction and advice on other medical services


At CS Healthcare, we are committed to protecting the health of our members and we also offer a wide range of health benefits and discount schemes with our member rewards. View our range of products and get a quote today. 

Our Service

CS Healthcare provides specialist health insurance policies to civil and public servants as well as their dependants. For over 85 years, we've been dedicated to protecting the health of our members and during that time we've built up partnerships with more than 300 hospitals, ensuring our members have access to the best care and treatment.

Proud to be Mutual

We think our Mutual status makes us a little different from many other insurers. We're not answerable to shareholders which means our members remain at the heart of everything we do. As a result, our members continually benefit from the highest standards of service.

CS Healthcare News

Keep up-to-date with all the latest healthcare news and updates from CS Healthcare. We know that looking after your health should be a number one priority, which is why we aim to keep you informed of any breakthroughs in medical care as well as the latest health and wellbeing tips.

Confused? Take a look at our Jargon Buster

Our Jargon Buster is designed to simplify any complicated terms that you may not be familiar with. Make sure you refer back to it any time you're feeling unsure about a word or meaning as you're browsing the site.