Our People & Culture

At CS Healthcare, we take pride in our people, because we know that they are our most valuable resource, and make our success.

We value each of our employees' and we know that their skills and expertise are vital to ensuring we provide high levels of service to our members. This is just one of the reasons that we have been voted the 'Most Trusted Health Insurance Provider' for four consecutive years, from 2016-2019. With our fully trained and experienced team, we can continue to protect the health and wellbeing of our members for years to come.

Our Values

Our values serve as a compass for the company culture and our people at CS Healthcare. They help us remember who we are as a mutual Society. Adopting these values helps to ensure that we behave in an ethical and responsible manner, while keeping our commitment to our members and making sure we continue to be in a position to deliver an excellent service.


We are kind, friendly and supportive. We believe in the importance of caring and value our relationships with our members and staff.


We are open, transparent and deliver on our promises. We are all accountable for our actions and lead by example


We are driven to be the best. We perform to the highest standards and deliver our goals. We seek out opportunities for continuous development and improvement.


We do what is right for our members and each other; we are trustworthy, honest and fair.

We know that culture is also important for ensuring our people can thrive and achieve job satisfaction. This is why we are dedicated to creating a positive working environment - one which recognises and nurtures talent and ensures that everyone can make a significant contribution to members' needs and the Society as a whole.

We are proud to have achieved a Silver Accreditation for the Investors in People (IIP) standard, which demonstrates that we take our responsibility to our employees seriously. To find out more about working for CS Healthcare, visit our careers page.

GP24 Advice Line

At CS Healthcare, we are always looking at ways to improve the products and services we offer to our members. We understand that accessing GP services quickly and at a time convenient for you can be challenging. This is why we are pleased to announce we are improving the advice line service that is available to all our members.

Open Eligibility

CS Healthcare is pleased to announce an exciting change to its eligibility criteria.

Historically, all new members were considered eligible to join CS Healthcare based on their chosen profession. You had to work in the public sector or be a civil servant to become a member. As of August 2019, this eligibility criteria no longer applies. Now everyone can experience award-winning customer service.

Group Scheme Offering

We offer a plan for employers, giving their employees a choice of different cover options and the option to include their family. Whilst working with us to promote a Group Scheme, you will also benifit from other support we can offer, helping to promote health and wellbeing in the workplace including health checks, leaflets and posters, health related articles, content and e-newletter.

Confused? Take a look at our Jargon Buster

Our Jargon Buster is designed to simplify any complicated terms that you may not be familiar with. Make sure you refer back to it any time you're feeling unsure about a word or meaning as you're browsing the site.