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Making a claim
If you need to make a claim, please call our Claims Helpline on 020 8410 0440*, Monday - Friday 8am - 6pm, where one of our experienced claims advisers will be able to guide you through the claims process, alternatively you can email the claims team at: claims@cshealthcare.co.uk.
You must always begin the claiming process by first seeing a GP. If your GP believes you need to be referred for consultation, tests or treatment, please follow the necessary steps - click on the underwriting type you have selected for a step-by-step guide on how to claim. 
  • Claims process for:  
    •
    - Continued Personal Medical Exclusions (CPME) members for
      symptoms that first occur AFTER the first 3 months of membership
      and
    - Full Medical Underwriting (FMU)members for symptoms that first
      occur AFTER the first 12 months of membership.
      Click here for details

  • Claims process for:
    •  
    - Moratorium (MOR) or Continued Moratorium (CM) members,
    - Continued Personal Medical Exclusions (CPME) members for symptoms
      that first occur in the first 3 months of membership and
    - Full Medical Underwriting (FMU) members for symptoms that first occur
      in the first 12 months of membership.
      Click here for details
    *Please note, in the interest of continuously improving our service to members, your call may be recorded and may be monitored for training, quality assurance purposes and/or prevention and detection of crime. 
    Great service and a whole lot more - One in four new members come from personal recommendations by existing members.
    Internal membership data Jan - Dec 2011
    Civil Service Healthcare Society Limited incorporated in England and Wales.
    Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
    FSA reg. no. 205346.