In its most recent survey of 2,140 members, consumer champion Which? asked those with individual and group policies to rate Private Medical Insurance providers on the basis of customer satisfaction.
CS Healthcare topped the Which? table with a customer score of 83%, a full 8% ahead of its closest rival – the second consecutive time the Society has topped the customer satisfaction table.
CS Healthcare scored the maximum five stars for 'keeping customers informed of costs' and 'dealing with your claims over the last 3 years'. It was also unbeaten (scoring 4 stars) in the categories of 'Value for money', 'Range of Cover Included' and 'Clarity of the Claims Process'. Which? said, “This insurer was highly rated for keeping customers informed of costs.”