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Service Standards
CS Healthcare is dedicated to providing a high level of service to all members and we pride ourselves on our personal service from our experienced and professional staff. We monitor the quality of our service on a regular basis - below are just some of the results. 
Standards Of Service January 2010 February 2010
% of membership calls answered within 15 seconds** 99 % 99 %
% of enquiry packs/quotes sent within 5 working days of initial request 100 % 100 %
% of web enquiry/quote turn around within 5 working days 100 % 100 %
% of claim calls answered by an appropriate authorised individual within 15 seconds** 93 % 92 %
% of claims preauthorised within 5 working days on fully supported documented claims 100 % 100 %
The figures quoted have been obtained from CS Healthcare’s Service monitoring system. 
*During departmental opening hours only.
**During departmental opening hours only, excludes calls made to personal lines. 
"The service we received was exemplary and the efficiency of response outstanding. The product is excellent value and I'm delighted to have found CS Healthcare."
Mr C Drinkwater
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.