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Service Standards
CS Healthcare is dedicated to providing a high level of service to all members and we pride ourselves on our personal service from our experienced and professional staff. We monitor the quality of our service on a regular basis - below are just some of the results. 
Standards of Service January -
December 2015
% of membership and claim calls answered within 10 to 20 seconds*        86%
% of web and telephone enquiry packs/quotes sent within 5 working days of initial request        100%
% of claims preauthorised within 5 working days on fully supported documented claims        100%
The figures quoted have been obtained from CS Healthcare’s Service monitoring system. 
*During departmental opening hours only, excludes calls made to personal lines. 
"You are always helpful, efficient and a pleasure to deal with. Thank you."
Mrs D Stapley
Civil Service Healthcare Society Limited is incorporated under the Friendly Societies Act 1992, Register number 463F. Registered Office: Princess House, Horace Road, Kingston Upon Thames, Surrey KT1 2SL. Civil Service Healthcare Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority - Financial Services Register number 205346. Our products are covered by the Financial Services Compensation Scheme (FSCS).