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Service Standards
CS Healthcare is dedicated to providing a high level of service to all members and we pride ourselves on our personal service from our experienced and professional staff. We monitor the quality of our service on a regular basis - below are just some of the results. 
Standards Of Service March 2009 April 2009
% of membership calls answered within 15 seconds** 96 % 91 %
% of enquiry packs/quotes sent within 5 working days of initial request 100 % 100 %
% of web enquiry/quote turn around within 5 working days 100 % 100 %
% of claim calls answered by an appropriate authorised individual within 15 seconds** 92 % 91 %
% of claims preauthorised within 5 working days on fully supported documented claims 100 % 100 %
The figures quoted have been obtained from CS Healthcare’s Service monitoring system. 
*During departmental opening hours only.
**During departmental opening hours only, excludes calls made to personal lines. 
Looking to pay less for health insurance? - 95% of new members declared our premiums as a reason for joining.
CSH new member questionnaire carried out Jan 2008 – Dec 2008
Civil Service Healthcare Society Limited incorporated in England and Wales.
Registered Office: Princess House, Horace Rd, Kingston upon Thames, Surrey. KT1 2SL.
FSA reg. no. 205346.